Wow, where to begin. I really would leave 0 stars if I could but that isn't an option. My partner and I bought a sofa and decided to really splash out and go for something really special, so we opted for the Seattle Corner sofa from Swoon. We tried to see this in store but as we live in North Wales our options were limited. We asked for a fabric swatch and were told this wouldn't be possible, so we took the plunge and ordered the sofa in our desired fabric - the tan stone leather. We tried to purchase our sofa using Klarna - and although my partner has an absolutely fantastic credit rating we were rejected on the grounds we were 'new clients to Klarna and couldn't purchase something that big first time around'. I tried to speak with someone at Swoon Customer care regarding this and was essentially told 'oh well as it's Klarna it's nothing to do with us.' If you are using a 3rd party company on your site, it absolutely is your problem. 'Customer Care' at it's very worst if you ask me. We made the regrettable decision to use our savings to purchase the sofa outright. We were absolutely horrified when the sofa turned up...(over 2 weeks late I might add). The sofa appears to be outrageously cheaply made, the 'leather' is essentially plastic and actually squeaks when you sit down. It isn't at all comfortable, and the sofa back is so low that it's almost pointless having a sofa back at all. For over £2,500 we are absolutely shocked, having been lead to believe that Swoon were good quality pieces. We are now having to return our sofa after a really disappointing customer experience. Swoon,I seriously suggest you look into your partnership with Klarna as I can't imagine we're the first people to have had significant problems with it.