Contacted Swoon twice to advise that after staying in all day my item wasn't delivered but no one has had the courtesy to contact me back. Customer Service is crucial for a company and have found Swoon to lack in the area - all I required was a courtesy response as I had contacted the couriers myself to arrange the delivery (yet couldn't advise why the item was not put out for delivery in the first place). Therefore after already waiting many weeks for the item I had to wait another week for it to be delivered. On a positive note though, the TV stand is fantastic and the delivery company were very good, brought the product in, unpacked it and took the boxing away, so A* for Arrow Couriers, sadly cant be sad the same for Swoon Customer Service