I ordered a few pieces of furniture from Swoon, and with the exception of one of the items, I had problems with everything else. I have probably made in excess of 25 phone calls to the customer service team trying to sort out deliveries and after 12 weeks, I have been informed that the final 2 pieces that I am waiting for (2 x chairs which match the sofa that I ordered and the fabric has now been discontinued) have been cancelled. The customer service team are always polite but nothing seems to get done. They work from home and correspond with other members of their team via email. It is never possible to speak to a more senior member of staff as that is not their policy and is therefore, very frustrating. The quality of some of the furniture is very poor too. Avoid at all costs!