Delighted to be invited to write a review after sending a complaint and receiving no response!: I am very disappointed with the condition in which my order arrived. The knife was loose and without protective wrapping. It was separate from the box and the box arrived squashed and rather tatty. I ordered this product as a gift and am embarrassed to present it as received. I cannot understand why the knife was not sent inside the box protected by an inner sleeve and the box itself bubble wrapped. There is also some light scratching on the casing around the date engraving and on the back. Definitely not impressed!