The customer service could be much better having bought a bike from other online companies I thought swinnerton did the bare minimum with regards to customer service. Nobody contacted me to tell me when the bike was going to be delivered till the courtier company contacted me and on a day I wasn't going to be in. I was not aware I would have to assemble the front wheel etc and thankfully I already had the tools I needed. Other companies ask when you want delivery. An email is sent ahead with the frame number so you can arrange insurance ahead in case anything happens in delivery. The bike arrives with the front wheel already attached, clear instructions on the rest of the assemble and a free tool kit and pedal spanner so you can easily put on the handlebar and pedals.