Phone contact and customer service was excellent and a delivery dates issue that I had was dealt with straight away. On the other hand, if you need to build some wheels, buying spokes is a bit fraught and potentially prohibitively expensive. I understand there might be a supply problem with DT Swiss Spokes, but I felt there was some advantage-taking going on. Swinnerton have available a good range of lengths, but they are only available in boxes of a hundred and they have to be pre-ordered with a wait of up to several weeks (which, to be fair, they clearly state). I needed to build a pair of road wheels. This means (if you're doing it properly), I should have ordered three different lengths. This was not possible because I wasn't prepared to spend around £200 for three hundred spokes when I only needed sixty four. It is usually still possible to build excellent wheels using just two lengths, but again, I wasn't prepared to fork out for two hundred spokes either. I was forced therefore to order a single box of a hundred. This meant over half the spokes had their threads slightly visible on the finished wheels and thirty six of them never got used. Having visible threads never looks great and it doesn't make for the strongest wheels either. Also, slightly surprised that nipples are being sold separately. When I was building wheels for a living, nipples came in the boxes!