I place an order online for a bag to take hiking on a 3 week trip. Originally had no issues placing the order and one friendly employee who assured me that it would be arriving on time, over a week ago. Today I called for an update to be told the order wasn't going to arrive as it was a pre-order for mid August. This came as a surprise and after checking the email confirmation (which didn't outline it was a pre-order at all), I called back to be told that I must of made a mistake. Whilst I appreciate technological errors occur, I didn't appreciate the blame being put on me. When I had already spoken to an employee who assured me it would be on time (therefore it couldn't possibly be a pre-order).