Having collected our new caravan last Monday - 7th October - we went away for three nights from Thursday to today, Sunday. All went well and I think we will enjoy going away in our Bailey. Of course, it will take us a while to get familiar with all the controls and the most difficult is the control for the heating and hot water systems. Basically, I am finding it too complex because it seems to have a mind of its own. The build quality seems very good and we are impressed with its many features and its overall design. The pick-up of the caravan was not what we would have expected. Firstly, the caravan was parked at the fringe of an area, which although it was hard standing, nevertheless, it was very muddy. Consequently, in going in and out of the van to be shown its features, the caravan became very dirty. It was fortunate that the carpets had not been laid down. No attempt was made by your staff to clean the floor, and so it was the first thing I had to do when we arrived home. We felt it would have been better if the caravan had been parked at the front of your building, and not been positioned in what appeared to be a storage area. Often when having made a significant purchase, it is the little things which stand out and which can spoil the experience. For us, it was the lack of care which disappointed.