Purchased the caravan in November last year 2017 all went well sales staff very helpful, Collection all good very helpful explained everything. Service department is where it all goes wrong, On the first outing the water heater and fan heater wouldn't work managed to get it booked into the service department in April parts repaired and everything worked well. Took the caravan back for its first service all good so i thought. Went away the following week end and the water heater wouldn't work again, phoned the service department twice on the Saturday and they said someone would get back to me,Nobody ever did. Emailed them 2 days ago and guess what NO REPLY. Would not use Swindon caravans again for service. But the sales department are good and couldn't fault them.