My water avoidant 6 yo has had 2 fantastic teachers so far, but the management change has been shocking in terms of losing flexibility. We have been going to Liverpool on a weekend day but it's still a 40 min journey, so not something that could be made up on a school day. - The 1 week notice for absences is very much unfair as, you know, kids don't get sick with 1 week notice. Then you lose £50. - We tend to go away for holidays and half terms to visit family abroad. Before the management change we could accumulate 4/5 planned absences and then freeze 1 month payment because, as I said above, it's hard to make up lessons on other days. Current manager refused to restore this possibility for us so, well, I cancelled. A little bit more flexibility would go a long way in terms of retaining customers.