The policy is awful. You don't have the flexibility and I am pretty sure that the current terms and conditions falls under the unfair contract terms in the consumer rights act. They have taken out any mention on a customer's right to reschedule a session and essentially it makes the terms unfair (look at the section on lesson credits, and absolutely no mention on the terms of a customer cancelling a lesson and what would happen if they cancel - essentially they are exploiting this loophole to mean you can't cancel, even if its not in the terms and contract). Also they failed to properly mention what a week's commitment actually means in the DEcember 2023 e-mail, which was super ambiguous. I am annoyed because I was not offered an alternative session when I first cancelled over a week ago. The FAQ is bs, and just making stuff up about the cancellation. Awful cancellation policy. I will be seeking legal advice on it as I believe they are breaching our rights as a consumer. They are using this loophole to extort customers. As a customer and as a woman I am seriously stressed out about this policy, it discriminates against me and to put it bluntly I suffer from irregular feminine issues that makes it difficult to give more than a week's notice. The staff have been so slow in trying to rearrange, it is horrendous customer service.