Hi I'm marc day my first swegway I ordered wasn't working had to send it back they resent the sameone which I declined.i wanted a brand new working one not a faulty one what a joke. I had to make videos for the company to show them it wasn't working this imo is a big joke are you lot having a laugh. Second swegway I ordered was ok but no go-cart came 4 weeks later I'm still waiting which happens to be my kids birthday present his birthday has long gone! The customer service is joke also have to wait over 20 minutes and that's if they ever answer I will not be buying any more products from this company