I ordered this treadmill on 18 December 2023 for my daughter's birthday on the 4 January. It is now 3 January 2024, and I have not yet received any word from the installer as to when the installation will take place. I am 100% convinced the installer is still on holiday, even though the website claims that deliveries and installation take place between Christmas and New Year. He will most certainly contact me and set a date for next week. It is now 17 days after the order was place, 10 working days. I don't expect this installation to take place during the next 5 days, as a date must still be decided on. I have to get another gift for my daughter now. Very disappointed. The website claimed at most 10 working days for installation, and on average 2 - 5 days. Certainly not the case for me. I should have gone with the manufacturer, which claimed 5 - 7 days for installation. Now I know for next time :)