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"Ordered new boiler paid deposit. Engineer turned up 24.7.2018 said flue didn't need moving ,had wrong filling loop had no lever to turn of water to boiler. phoned Swale. told to phone salesman, unavailable twice left name & number no response phoned Swale. 7 Aug 2nd engineer put in lever to turn of water to boiler replaced filling loop with another wrong one.She emailed Swale with picture of right filling loop I showed her. Phoned swale told it would be sorted. they phoned back with next visit. 3rd engineer 9 Aug.that morning raining heard water running Drain pipe had come away from guttering when first engineer changed condensate pipe, water running down wall. phoned swale. Person phoned back saying 3rd engineer would mend it.3rd engineer arrived still raining so couldn't mend it. asked what filling loop he had ,key again wrong one told him it wasn't worth him being here he agreed and left. The following morning contacted Worcester Bosch and asked them the product no. for correct filling loop.Phoned Swale with details they phoned back saying 4th engineer would come 15 Aug as they had ordered item and they would have it on the 14th. I replied i hope it is the right one this time was told well it the product No. you gave us.( so if wrong my fault then.) 4th engineer arrived mended down pipe, fitted new thing that stops pipes bagging as the first one made them worse. and yes right filling loop.Phoned Swale told them I wasn't prepared to pay the full price as all the hassle and the flue was not moved and in the 4th engineers opinion it was to close to chimney,I was put on hold and a man came to phone and i repeated this to him, he said they would come and move the flue and then i would have to speak to another department about any reduction in price. He would phone me back to say when the 5th engineer would be coming. 23 Aug. Not heard anything so phoned Swale. i was told they would have to speak to the last engineer and salesman and phone me back i asked when he would phone back he replied today. Guess what he never. Shall I now contact my solicitor as it looks like the only way I will get this sorted. This is probably a waste of time i bet you don't even read it, like emails from your engineers. you should know who i am i have phoned you enough."
Helpful Report
23.08.2018
Swale Heating is rated 2.25 based on 12 reviews

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Alice, Customer Support