WHAT A SHAMBOLIC COMPANY - the only reason I can think of why Social Housing providers use their service is that they must undercut the tender pricing side the impact of this is poor customer service. No point in complaining as it is never acknowledged or responded to. How can there customer satisfaction be the figures they say they are - how is this data being collated. To me too many HA contracts and not enough staff to do works. I have so many BOOKED APPOINTMENTS CANCELLED THE EVENING BEFORE - which is as good as a chocolate teapot as the morning/afternoon has already been booked off from your work to accommodate and adhere to the rules of your tenancy. If Swale had to pay people for the amount of time taken off and rebooked their bank balance would be on a minus. Do they even have a Complaints Team as it looks like this is swept under the carpet. SO I ASK ALL - HAVE YOU EVER DONE A WRITTEN COMPLAINT/ VIA POSTAL AND EMAIL AND NOT HAD THE DECENCY OF A RESPONSE. To be honest the HA should be held responsible as well as they appoint these useless contractors and there seems to be very little KPI or benchmarking of their performance. It is all hidden internally to make them appear to adhering to the percentages attached. In reality I doubt if they even attain above 30% from what I have had to put up with as a small example. I encourage everyone to hold your HA accountable and if you dont get a response from SWALE raise it to you Chief Executive of your HA - promise you it works wonders - if that fails then write to all the board members.