I rang swale heating on behalf off my 80 year old mother we brought her home from hospital after having operation.Her heating was not working was told they would be out the next day ,at the time they were meant to arrive they cancelled the appointment as the engineer called in sick my mother had an afternoon appointment so surely they would know before the appointment time .I rang them back and told that this is not good enough it’s the coldest time of the year surely you have more than one engineer but was told no we have booked your mother in for tomorrow.I told him if anything happens to my mother due to being left cold I will not be happy I think this company is disgraceful all companies have emergency appointments well most do ??