I tried to use mediation to resolve childcare issues with my ex partner. Sadly, he did not engage with the mediation because the mediator I met during my MIAM meeting was so understanding and experienced, I am sure he would be able to help us. The entire process was very friendly and supportive, I received an appointment and all necessary documents very quickly, I felt I was listened to, understood and I felt that the mediator had a genuine ability to help me. From his experience, he understood my problems and I did not have to go through rather traumatic process of explaining, which was very reassuring. I was treated in a fair way, without prejudice, with warmth and will to help me and my son. Thank you to all mediation team for your hard work.