I had my 1-1 appointment with Emily who was fantastic. I was a little skeptic about it being over video as my hearing isn’t great and was worried I would miss important information and wasting the appointments saying “pardon” a lot. However, on my first appointment with Emily, I found she spoke slowly and clearly which was a huge relief for me. She was so helpful and understanding and could see she was very passionate about her job to help everybody involved and not be 1 sided in the conflict. We then had our first mediation session with Emily and Chris who were both excellent. They were brilliant with helping to come to agreements and not speaking over each other and not interrupting each other. The virtual wooden spoon effect as I’ve called it. I want to massively thank all of mediate for your help.