We bought the mobile version with included fall alarm. The built-in fall alarm was important for us, and you seem to be the only people offering this. The ability to talk to someone from any room in the house or even in the garden was important. The advice from your staff seemed good, and this appeared to be the best option for my Mum.
Being effectively a mobile phone means that you have to charge it. How the device fits into the charger is awkward, which is a shame. When we asked for help your staff made us feel stupid for having a problem, but then advised us of a trick which made it easier to connect it in reliably.
The flashing lights do not match what the manual says they will do, and actually seem slightly random which may indicate a faulty device. This caused great concern to my Mum, who worried that it was not working correctly. This is poor in a device intended to give confidence to older people who may lack confidence dealing with modern technology (like my Mum and most other old people I know).
A couple of times it appears to have lost connection, though this has returned later on.
When we have used the device to contact the support centre the delay in them calling back has seemed longer than I have seen in the past with other organisations, but they have called back when the mobile connection was working. Given the occasional problem with the connection, this delay could cause extra stress about whether the device is working.
Despite these reservations, the device seems to be generally working. I would recommend other people to consider it, with reservations.
6 years ago
SureSafe Alarms has a
4.8
average rating
from
228
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.