Absolutely brilliant product and company and I cannot praise them highly enough. We bought the alarm when my father stumbled and fell into the bath one night and was unable to get out himself. As he still liked to go shopping we bought the alarm with the SIM card and the automatic fall detection. The staff at SureSafe were amazing about getting us set up with the right product, the whole process was so simple from start to finish. In all their dealings with us, SureSafe were incredibly friendly and highly professional. Dad was a bit reluctant to use the alarm at first as he once pressed it while asleep and the emergency services were soon there. They were fine about it and said they would rather be called out once too often than not enough. After that, he felt more at ease and really did wear it all the time. The automatic fall detection was brilliant. When he finally did fall and broke his arm, the ambulance crew was there in no time and called me to let me know what was happening. Before he finally entered a care home, this alarm gave me me so much peace of mind that my father was able to stay in his own home and that I could be sure he would not be lying injured without anyone finding him. Very reasonably priced too.