If I could do less than 1 star I would. I booked hotel and flights on 3rd March. The documents didn’t arrive the day they said; instead of twin beds it was for a double bed with telephone calls that I must accept that. An email on 7th March , said the flights were cancelled due to operational reasons & offered different airport and times at an extra 50%. I now didn’t trust the company, cancelled the holiday and asked for full refund. No reply until 8th March email from Robert saying ignore the cancellation email and giving flight details with a slight time change from original booking, but no explanation why they had said the flights were cancelled. This did not change my opinion about this company and I repeated that I had cancelled. A refund has been refused. Rebecca then emailed and contradicted earlier emails. This company cannot be trusted.