Anonymous
If I could give less than this I absolutely would. The online customer service was completely ridiculous. My initial order was placed on 3rd February and after so much back and forth, 3 orders down the line I still don’t have what is advertised on the website. I feel as though they’ve fobbed me off since the beginning because I keep getting told someone’s looking into it and no one actually reaches out to me - I have to chase it. The items are great but if you have any issues with it they’re a nightmare to speak to. I’ve dealt with a number of companies and this is close enough to the level of service you would get from a 1 star company. I've worked in customer service myself and would never think of addressing a situation in the way they have. As a result, I will no longer be investing my money into this company, to avoid being belittled by their customer service that have no respect in the slightest.
1 year ago
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Superdry has a 3.4 average rating from 242 reviews

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