I tried so many times to contact them simply to ask them if the jacket I had purchased was mens or womens, because it said nowhere which it was. I waited on hold in chat for 40 mins, the whole time being 3rd in the queue.. I never got through. So I sent an email asking and got no reply for days. So I wrote again and received a reply stating that they are busy and will reply in 14 days so don't send them another email!! I just want a simple answer! I sent photo of jacket and the tags and it takes 14 fkn days to answer!! But one day to tell me to not write again