Our outward trip from Palma airport to Cala Bona was slightly inconvenient as the driver clearly did not know where the hotel, Consul Catalonia, was located as he frequently referred to maps and took some time driving around the narrow streets to find the hotel. On arrival he could not find the vehicle access to the hotel. The front main entrance was situated in the middle of a pedestrianised area opposite the harbour and we were dropped off at the nearest road access about 50 metres away and had to carry our luggage for 3 adults and 3 children. There was a rear entrance served by a road and despite providing the full address at the time of booking the driver could not find this access. On our return trip we were met punctually at this entrance. which was unsurprising as we discovered that this driver lived locally.