My collection from kiev airport to my hotel was fast and straightforward My return flight was cancelled so I called sun transfers a day in advance to reschedule my collection from the hotel back to the airport. I was told that they would not reschedule my collection and that I would have to lose my current booking and pay again for a new one. Disgraceful customer service not only did I lose my money from the original booking they wanted to charge me twice just to reschedule my booking and when I complained I was told I would have to make a claim on my travel insurance. Very poor company and I will never use them or recommend them to anyone