My experience with Suntransfers was incredibly disappointing. I had booked a shuttle for myself and a friend who was arriving in Bali. Unfortunately, my flight got canceled and pushed back, but my friend's flight was still on schedule. I made sure to communicate all the necessary details and even coordinated with their Baliku drivers in Bali through WhatsApp. However, despite our efforts, the service fell short of expectations. The driver, instead of waiting for my friend who experienced significant delays at the visa on arrival line, decided to cancel the trip prematurely. Suntransfers claimed they waited for a little over 3 hours, but my friend was in contact with the drivers after only 2 and a half hours. Despite the supposed cancellation, the driver still picked up my friend. However, they refused to drive her to the location we had already paid for, citing it was "too dark and too late." They offered to credit the cost towards another tour drive with them scheduled for the next day, but that trip was already paid for via Suntransfers. When I reached out to Suntransfers requesting a refund due to services not rendered, they refused to accommodate. This led to my friend missing her accommodation, causing unnecessary stress and financial loss. Despite our attempts to resolve the issue with Suntransfers, their response lacked empathy and failed to address the core concerns. Overall, I cannot recommend Suntransfers based on this frustrating experience.