My Experience with Suntranfers/Tio Luis Transport I’ve frequently used this company across Europe without any hitches, and my initial experience in Punta Cana was no different. Joel from Tio Luis sent a WhatsApp message on the morning of our arrival, complete with a selfie and clear instructions on where to meet. Despite the chaotic scene at Punta Cana airport, filled with people holding name signs, we didn’t spot ours. Fortunately, we were greeted by Kelly, another Tio Luis employee, who efficiently got us to our resort. However, the return trip was a different story. Following their instructions, I confirmed our departure details with both Joel and Kelly 24 hours in advance, even planning to be ready 15 minutes before our scheduled noon pickup. When our driver hadn’t arrived by 12:15 pm, I contacted Joel, who had the driver call me back. The driver claimed to be stuck in traffic, promising to arrive in 15 minutes. Yet, after an hour of repeated assurances and no sign of the van, we resorted to hiring taxis. As we were about to leave in the taxis, the driver finally appeared. Despite his continued claims of traffic delays, our trip to the airport revealed minimal traffic, casting doubt on his story. It was a frustrating end to an otherwise smooth service.