Upon arrival in Malta the driver was not at the HSBC AMT as per the instructions on the booking voucher. After waiting 30mins, tried calling the emergency # indicated on the voucher only to find it has been either been noted incorrectly on the voucher or has been disconnected. Called the US customer service number several times, was given different answers each time I called, either the driver can’t find us, the driver picked up the wrong people, the driver will call me. The driver nor the CS rep who said they would call right back, called back. Was put on hold only to be disconnected. In all ended up waiting over an hour for the driver. According to your web site and the booking voucher, the driver is supposed to have either a card with Suntransfers on it or my name. I only found the driver because he happened to be standing next us to talking on the phone saying no one was there and then I asked if he was from your company and he said yes. Let me also note that I also gave a detailed description of myself, my companion and our luggage to the CSR in order to help the driver locate us. The driver ended up being a Bolt taxi driver. According to my booking I was to have a private taxi not the local service that I could have walked out of the airport and flagged down. I am very worried about the return pick up on 15,June. Will someone be there? I have very little trust in your company and am very disappointed with the service.