Keep away from this company. Arrived at Cairo Egypt and followed the instructions and went outside where a load of taxi drivers were waiting. I looked around for an hour but could not find anyone from Sun Transfers or a card with my name on so had to make other arrangements which was not easy. After asking for a refund was told was not entitled as the driver was there and missed me. That as far as I am concerned was a lie and the driver did not turn up as I looked everywhere. Anyway I managed to get most of the money back from my insurance but I would never use this company ever again.