We booked Suntransfers for our visit to Malta for a seminar to take us from the airport to our hotel and from the hotel to the airport for our return. When we arrived at the airport, we went straight to the pick up point as advised on the booking details. Our driver was nowhere to be found so after 20 minutes had passed since the proposed pick up time we decided to contact the company and ask for their assistance. After 3 phone calls the driver finally arrived and we walked towards the company car to have a ride at our hotel. The driver was speeding and didn't offer to help us with our luggage. On the day of our return the driver was again no where to be found so after the proposed pick up time passed I contacted the company to ask what was wrong. They tried to make excuses by claiming that there was too much traffic and that the driver was on his way. After half an hour we were still waiting to be picked up (obviously in danger of missing our flight) so i contacted the company again! They told me to make another booking for transfer at the airport and that they would pay for the second transfer if I sent them an email with the receipt for the transport attached. To my surprise, when i sent the email they replied that they will investigate the complaint and get back to me. No refund was made nor they paid for the extra ride with another transportation. Would never recommend them to anyone!