Chelsey CS (Sunshine Mobile) 19 Dec 2023, 17:00 GMT Hello Gianni Taking a look into your account I can see you have a iPhone 15 128GB on your order. Unfortunately, we are no longer able to offer this device at this time due to your affordability scores. The underwriting team has confirmed that we are able to offer you a refurbished either an iPhone XR, iPhone SE 3rd generation, or Galaxy A52 for 12 weeks as an extended review period at a reduced cost of £19.99 per week. Once you have completed this 12-week period with no payment issues we will then be able to arrange a doorstop exchange and provide you with your chosen brand-new handset. Please confirm which handset you would be happy to accept and I can get this passed to the underwriting team. If you have any further questions please give us a call on 0370 998 8777 and we will be happy to assist you further. Kindest regards, Chelsey Sunshine Mobile Tel: 03709988777 Web: https://sunshinemobile.co.uk/ P.S.All payments was always made on time!