Study365 mis sold me the Prince2 Foundation and Practitioner online course. They said they would send me the Managing Successful Projects Prince2 2017 manual but when I went to start the online course they said it was a mistake by the customer services adviser. They promised they would print off other documentation and post it to me but this never happened. All they did was email some pretty useless PDF files. I'm now in the process of trying to get a refund of £495 but this is also very challenging. They don't call you back and are ignoring my voicemails and emails. It's been over a week since I requested a refund and I haven't got anywhere. I will provide an update when or if I get my money back.