I would give a zero but unfortunately there is no option to do that. I had to book a car urgently as my own broke down the day we were due to go on holiday. Is was a bank holiday weekend so no garages were open or places available to get the required part. I booked for Monday 26th August and on the day rang the company to see if we could delay the collection time. Turns out they were shut. Had I not rang then I would have travelled 36 miles for nothing. I paid stress free rentals a deposit which I still haven't received back. I have contacted them 3 times and I am getting nowhere! Avoid this company like the plague as they are anything but stress free and you can't speak to a real person as they don't have a contact number!