The Delivery was ABOMINABLE . When giving the order I explained. My uncle who lives on his own is 92. And asked if heaters could be put inside his porch door. I was told no due to insurance reasons. I was told they would be delivered on Friday and the drivers would phone me an hour before they arrived. I got a phone call on Wednesday to say they were outside the bungalow and would have to leave them outside in the rain as they were not allowed to put them over the threshold. And at 92 my uncle could not lift them himself and was totally confused as they were supposed to be delivered Friday. Utter diabolical customer service. I would advise that you increase you insurance policies and add to the goods being sold, so as to in able you to enter peoples homes and give an outstanding customer service. I do understand about insurance claims where delivery people have been accused of damaging property, as I worked in retail for 40 years. But turning up 2. Days early. Not notifying the customer, and leaving hundreds of pounds worth of heaters on a pallet outside a front door to get soaking wet, Is diabolical .I also understand that there were probable more deliveries in the same area, and therefore brought the delivery forward from Friday to Wednesday. But to not phone first to notify the customer is appalling. Yours. Elaine East.