I purchased more then 150 square meters from Stone deals for our entire house (apart from bedrooms) however, the customer service was good at first this is why I went back to them after finishing each room, as the products were ok and customer service was good. But when it came to the garden tiles and I told them This would be the last lot we will be buying as we finished our house renovation, they showed us their real face.
First you have to check tiles by tiles while driver is waiting and report any damage to the driver and mention it on the recipe you sign and take pictures, otherwise, they reject any claim afterward. When I bought the exterior limestones tiles for the garden, they arrived completely different to the sample they sent to me, when I called them they said "this is the only exterior tiles we sell so it is what you ordered " I accepted that but when I checked them again the colour was not matching at all neither did the texture, there are so many holes and broken edges. I called them again they said use them on the corners when need cutting they should be fine, and they said just fill up the holes with grout!
However, I suggest to our tiller to leave these imperfections ones to the last or hope we don't use them. But coming back from work the tiller was already finished the tiles and laid all as he has got the work as contract and wanted to finish it ASAP so he can move on.
I called them and told them the situation hoped they will do something . They told me the representative will visit us to look at the tiles , this promise was weeks and weeks ago! but I've never heard back from them or apologise why they could not make it.
However, Stone tiles might gained from my shopping with them, but they lost my recommendation to friends .
I hate going to our garden or even look at it which I thought I will do up the garden so we will enjoy the outdoor but sadly it is not , as I remember the experience I went through with Stone Deals and the tiles are not to my expectations.
9 years ago
Stone Deals has a
4.7
average rating
from
661
reviews
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