The service from STB was first-class, and the boots are robust and well made. I have ordered Grafter boots in the past having been workshop foreman in a large car dealership, where I ordered for the whole workshop. Good value for money. It's been my experience, which has again been borne out with this personal order, that Grafter boots tend to come up large. I take size 9 (43) but ordered size 8 and they fitted fine. My only gripe with these particular boots is that the "patchwork" leather and fabric uppers creates seams, which in my case this time, caused chafing on my right ankle resulting in a small wound. I've had to "dress" this seam with a ball pein hammer, something that I've had to do with boots in the past, to stretch and soften the upper at that spot, on the seam. It's a pity that they have pandered to fashion to create a "trainer" look resulting in these seams. Unnecessary on a work boot.