DO NOT USE - HORRENDOUS SERVICE - stranded on side of road with two children one 11 month old. At 9pm Spoke to a women who sounded like she couldn’t be bothered to speak to me. After 15 mins of nonsense she insisted we paid 320 pounds as we had a flat tyre as the policy apparently didn’t cover tyres. Unsure how this is possible. Her idea was then to wait to get reduced and stand on the side of the road at night in winter with two children below 3 and then ring them back after the car was rescued to sort out transport for the kids. She then refused to give me any more details until the 320 pounds was paid. (I am a policy holder by the way) she was snotty and rude on the phone with an I don’t care attitude. Had to find a 24/7 tyre rescue company that were very good. By the love of god do not use start rescue they won’t help. It will just be throwing money down the drain.