Difficult I had been with you a year told I needed to do nothing but forgot it was a change of card number it wasn't excepted tel you to give new particulars.Sundenly informed that it hadn't been excepted again,that I would need to reapply tried online but twice it could not get full number of card thro telephone.Your operator emailed a form she had given me a small reduction on full price but check out was full price so it wouldn't accept card.I phoned back operator who said I needed to remove price on check out,that didn't work.So went on line as new join but took £29 option.This is not a complaint but just hopeful that you can smooth out some systems to make things work better.