After being 1+ year with them I needed them first time 2 days ago.The msot terrible experiencewitha breakdown company sofar. I've been waiting for 2 hours in the side of the road in freexing temperature for them to come. Because all thegarages were closed, by the time they arrived, they only recovered me to the home and today I had to rearrange a new transfer to the garage. For some reason they insist to drop only the car without the driver, they called the garage and because we hadn't booked an appointment with them (something that I never was told) they refuse to make the transfer and while I called them trying to find a solution they hanhed up on me (deliberatelly.the guy confirmed that when I called back). I 'm cancelling the policy today.