I registered my star and purchased an additional A3 star chart from this company on 25th May 2019. There was no option on the website to request items be posted out, however I was directed to leave a comment regarding postage of additional purchases when placing my order, which I did. I received my order confirmation on the same day which stated Instant Download ( I do not have a printer and had already explained this when purchasing). The instant download link doesn't even work anyway. I have since contacted the company 3 times to request either my A3 star chart or a full refund and have had no reply. I would NEVER recommend this company to anyone. Their customer service is non existent. They have taken my money and not presented me with my product. They have no respect for their customers.