Shocking service. I chose this company in the huge market of star naming services due to the instant nature of the purchase. The idea is you can download it and print it minutes after you have completed purchase. This was convenient for me as i needed it as a gift the same afternoon. The selling point of the service is that you can scan your QR and view your stars location, however when my documents were emailed through, the QR code was missing, instead the document had a gap where it should be, leaving it incomplete looking. I tried to call immediately but your phone lines were conveniently closed on a Friday mid morning (?) And I tried to email but noone responded to me until 4 days later. I had to scrap the gift as it was incomplete and purchase something else. What a complete waste of money!