Second star I had purchased- the first being nearly 11 years ago and the gold plaque kept slipping off the wooden frame when you sat it up, replaced it but it done the same so it sits in the loft. This time bought my mum a star for her 70th birthday having lost dad a few weeks beforehand and the frame was all scratched, emailed and got no response, so I called and was assured a new frame would be sent out to me! Mum was 70 nine days ago and I still have no received a replacement frame. Not happy, wouldn't recommend, in fact I don't know why used them a second time !