My 71 year old mum leaves on her own and the only way to get upstairs is via her lift. This broke down, which happens. She called the emergency number and an engineer attended quickly, but didn't really know what he was doing. He rushed around an told her what he thought the issues was and would have to order a part to fix the lift. Was told it would take until the following week to get the parts from North England (really!). Mum complained and managed to get them two days, when the next engineer turned up he took a proper look and send it was actually something else. Mum was again told that it would be a further week before the parts could be delivered as they don't work at weekends!!! Anyway she now has the parts and is waiting for an engineer (having called 3 times this morning before getting through to the emergency operator)... Just not good enough, people have lifts for a reason!!! Should be ashamed of the service you have provided Stannah...