How would you rate
Stannah Lift Services Ltd
"My 71 year old mum leaves on her own and the only way to get upstairs is via her lift. This broke down, which happens. She called the emergency number and an engineer attended quickly, but didn't really know what he was doing. He rushed around an told her what he thought the issues was and would have to order a part to fix the lift. Was told it would take until the following week to get the parts from North England (really!). Mum complained and managed to get them two days, when the next engineer turned up he took a proper look and send it was actually something else. Mum was again told that it would be a further week before the parts could be delivered as they don't work at weekends!!! Anyway she now has the parts and is waiting for an engineer (having called 3 times this morning before getting through to the emergency operator)... Just not good enough, people have lifts for a reason!!! Should be ashamed of the service you have provided Stannah..."
"Stannah installed a stairlift for my stepmother: after 7 months, it stopped halfway up the stairs and beeped loudly. She couldn't get it to move, but managed to get to the top of the stairs, with great difficulty. We visited & switched the stairlift off to stop it beeping. An engineer visited & said one battery was faulty; he replaced both. We were then invoiced, for £212.74! We have now explained to them five times that it was switched off after it had failed, but the company keep ignoring this completely and insisting that the battery went flat because it was switched off. They also have ignored the horrifying fact that my stepmother could have been stuck half-way up the stairs, possibly for several days, until someone next visited.
We no longer have any confidence in Stannah and definitely do not recommend them: instead of just admitting that they fitted a faulty battery, they are determined to ignore the facts and insist that we caused the problem, by switching it off after it had failed."