Total joke of a company, lift breaks down, door doesnt open and lights dont come on. Spoke to them on the phone at 12 noon, 6pm the same night still no engineer. Phoned up the emergency number to be told it would be a next day visit which was not mentioned on the phone. Engineer eventually comes out and guesses at the door solenoid, i was told to phone on the monday for an update, got told the service manager was in a meeting and would get phoned back, now at 3.30pm following day, still no phone call yet my wife is hurting herself manually opening the door and going into a through the floor lift with no lights. Disgusting customer services for people who are disabled, council need a new contract with a company who actually cares about service and not just money! Update!! Today Wednesday 13th December, door goes and an engineer is at the door at 8.30am in the morning to "service the lift"! you couldnt write this stuff. He had been given the wrong number to phone me of his arrival and knew nothing of the repair. He phoned his office for an update on the part and was told they knew nothing of the part being available as know one has spoke to the service manager, thats some meeting he is in, he must have taken a sleeping bag! Company dont know there a** from there elbow and should not be working with disabled as they have no respect for them!!!