I agree with other reviewers who have had a bad experience with Stannah. Installed a stairlift for my elderly mother n disabled brother. The stairlift broke down after 2 days. Engineer came fixed the problem. After 5 weeks it has another issue it keeps stopping frequently in both directions. Engineer came, said needed to replace a part (just like another reviewer had mentioned). This was beginning of last week. Not sure how long this will take. Been in touch with customer services who are of no help whatsoever. We decided on Stannah stairlift due to its well known name but what a big mistake. Did my research but picked the wrong horse!!