I ordered an embosser (17/06/22) from here which was meant to be able to emboss 90gsm paper minimum. The embosser which had my Business logo put onto it didn't work. When getting in contact with Daniel at Stampit via message on (25/06/22), he advised that I sent it back and also include any paper that I had tried to emboss (27/06/22). Well I did this, then heard nothing from Daniel or Dwaine. After a while both myself and partner called Stampit and spoke with Dwaine, he said that only Daniel can deal with it and he's too busy to talk to us! on the (12/07/22), after still not hearing anything from them, I emailed Daniel again!! I asked what was happening with the embosser? and because they hadn't bothered to get back to me, I asked for a full refund. Well guess what..... still NO response!!! Well my partner called Stampit on (20/07/22) and asked Dwaine to please sort out a full refund as we have been waiting a long time for them to sort out the issue and we've had enough. Dwaine said that only Daniel can authorise a refund and that he would get Daniel to call us back. HE NEVER DID!!! On the (22/07/22) I left an answerphone message for someone to please call me back to get this issue resolved. NO ONE DID!! Finally on (23/07/22), Dwaine answered the phone, again after a lot of frustration on my part was told again by Dwaine that only Daniel can authorise my refund!! so I asked nicely if Daniel can please give me 5 minutes to do this as this had been going on for far too long and he NEVER calls me back. Dwaine said , No Daniel is too busy!!! well as you can imagine as this point, I'd had enough!! I told Dwaine that I also have a business to run and this is not how you treat people, I had taken so much time out of my business to chase their business for a refund, which should have just been a straight forward transaction, instead it had been dragged out for a month. Dwaine asked Daniel if he would talk to me quickly and he said NO!! I informed Dwaine that if I do not have a full refund with in the next hour I will be leaving this feedback on here!! I finally received my refund....... 30 minutes later!!! I decided to leave this review, as I simply feel that this company and how it has treated me is far from professional. No proper apology given.