Jack has supported me through not only my order process, but in aftercare support. VW were unable to give me 2 keys for the car on delivery. I contacted Jack to help with this, he has persevered over several months to have this replaced. He has gone over and above his role, spoken with different departments within Stable Vehicle Contracts to find the best way to resolve this. I think other advisors might have given up when the VW dealer in Scotland wasn’t making it an easy process, however he again went out of his way to find the best solution. Right up until the point of arranging payment for the key with an awkward dealer. Top class employee who took on VWs problem and saw it through to the end where others wouldn’t. Also the deal on the car as great at the time over 1.5 years ago, Jack helped me get this processed and got all documents sorted to make a very happy customer. Smashing job Jack!