First time I played I won an box phoned me told me the news for great so waiting for delivery wife’s at home on the day items says delivered signed my a man that surname doesn’t exist to us so contact Ssf basically tried to contact parcelforce they said they some one signed for it and sent proof Ssf man sent me this picture of a black hall way with a package could have been anything by a door and basically said that was good enough for him I’ve contact the company and police because he won’t deal with it any more so I’ve lost money on tickets that he wouldn’t refund and my Xbox that was stolen or not delivered main problem now is he won’t deal with the claim and he only insured it for 200 pound absolute joke called me a liar on the phone after I sent him proof that wife was home and wasn’t delivered to that door in question that I proved don’t was your money in this site