I was put in touch with SSB Law by National Accident Helpline, after my daughter suffered an accident in the workplace. At this point, I had already done some work on her case myself and had a written admission of liability from the other side. Imogen Smith was assigned to my daughter's case and was happy for me to be the main point of contact. She was not phased by the fact that I had already done some work on the case. From the start, Imogen was helpful, knowledgeable and attentive to our case. She was happy to listen to my questions and concerns and acted on my instructions without fail. Every email was answered quickly and fully, and any subsequent queries were answered promptly. She explained the process at each step and kept both me and my daughter informed every step of the way. it is very impressive that Imogen was able to keep on top of our case during a year of uncertainty and disruption - most solicitors are having to work from home or can only spend limited time in the office, which must be quite difficult for them. As someone who worked in a solicitor's office for 9 years as a GCILEX, I can honestly say that Imogen has been the most efficient and helpful of all the legal personnel that I came across in my working life at that time. She is a credit to SSB Law. In addition to everything written above, my daughter is delighted with the settlement that Imogen has negotiated on her behalf. It is very fair and is in the ball-park of her hopes/expectations. Excellent all round!